Anticipated Diversity Drive Sourcing Req - Bangalore - Jpmorgan Chase
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Role 1: RCSA Control Analyst - Grade 601
Provide overall supervision / leadership to the staff during his/ her shift operating window.
Manage Performance on metrics that drive team as well as site performance
Develop an environment of continuous focus on quantifiable productivity and quality
Constantly review existing processes and look for opportunities to enhance efficiency
Identify business knowledge gaps and ensure everyone has ownership of deliverables
Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability
Work towards improving department competency /performance ratings
Develop and lead a team that is responsive to dynamic organizational and operational changes
Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
Have working Knowledge of Operations Management
Strong Interpersonal skills to be able to communicate internally & externally and at all levels
Strong Drive for Results
Strong Customer Focus
Excellent written & oral communication skills in English
Proven leadership and people management skills
Proven ability to build strong business relationships within the site and across the business
A proactive approach to problem solving, taking ownership of issues and having the determination to follow through & escalate issues as appropriate
7 to 10 years in the financial services industry; including background in operational risk management, audit, compliance, or operations
Good understanding of Operations functions and processes.
Relevant risk management experience and awareness either gathered through a risk or audit role, although would consider other relevant experience
Working experience in developing, tracking, analyzing and reporting on key risk indicators
Self-motivated & confident decision-maker with the ability to demonstrate leadership, challenging and influencing change where necessary
Strong interpersonal and analytic skills, particularly influencing and negotiation
Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues
Effective communicator with excellent written and verbal communication skills
Strong analytical and documentation skills, as well as orientation to details
Ability to manage multiple assignments and meet tight deadlines within a team environment
Strong people & relationship building skills
Excellent organizational skills
Sound business judgment and objectivity
Role 2: Team Leader / Fraud Recovery - Grade 502
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.4 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
We are devoted to building the best and most respected financial services company in the world, serving our clients and growing our communities globally. We are looking for Team Leaders who have the passion to lead people towards one common objective of. delivering “First class business in a First Class Way”
Team Leader – Fraud Recovery
The Fraud process plays a key role in contributing to the profitability of Chase and directly impact our bottom line by retaining valued customers and minimizing credit losses resulting from Fraud.
The Fraud Recovery Team Leader will supervise a staff of 15 - 18 Specialists with the primary goal of providing direction for the team to achieve performance goals.
The Team Leader is expected to give timely and consistent feedback and coaching, focus on increasing both customer and employee satisfaction and create mutual commitments with his or her direct reports in working on their development objectives.
The ideal candidate should be an effective communicator. He or she must also have the ability to balance employee morale and motivation with business objectives, including customer satisfaction, error-free rate, recovery rate, probability variance, net fraud loss and efficiency. Lastly, the candidate is expected to thrive in a dynamic environment while being proactive at meeting the needs of the Fraud and Support team, participating in projects, contributing to a strong, focused culture and living by the firm's operating principles.
Proven ability to train, coach and motivate employees;
Proven ability to evaluate employee performance;
Ability to manage multiple priorities and meet deadlines;
Motivated, self starter and willingness to work a flexible schedule based on the needs of the business;
Strong written and verbal communication skills;
PC skills to include proficiency with Microsoft Word and Excel.
Commitment to and demonstration of Chase Operating Principles
Leadership or experience in managing staff is an advantage
Graduate in any discipline or equivalent
18 months or above in JPMC from the date of Joining.
Strong analytical and problem solving skills.
Excellent spoken and written English communication skills.
Proficient in MS Word, Excel, Access, PowerPoint.
Applicant should not be on any Active Written Counseling.
IN-KA-Bangalore East-Prestige Technology Park / 86855
CONSUMER & COMMUNITY BANKING
JPMorgan Chase & Co.