20 Mar

Service Desk - Chennai - Flsmidth Private Limited

Service Desk
Flsmidth Private Limited
Chennai TN
20 Mar, 2017 5 days ago

Flsmidth Private Limited as the company that open the jobs vacancy, have some qualification and spesification especially for the Service Desk jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Flsmidth Private Limited company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

  • Act as a single point of contact for phone calls and emails from users regarding IT issues and queries.
  • Answering, logging and managing calls from internal users via phone and email.
  • Analyzes problems (both technical and operational) and arrive at permanent solutions.
  • Update and maintain the work log in the CRM tool(s).
  • Assists in the support of administrative computer-based applications.
  • Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Document all the calls in the CRM software 100%.
  • Create solutions for the frequently occurring issues and add it to the Knowledge bank
  • Provide stats for the weekly Service Desk report on volume trends. Job Requirements Additional Details

Other Service Desk Jobs Vacancy


Customer Service Executives. Job Openings in Bill Junction for Customer Service Executives, this job opened at 21 Feb, 2017. And inclination for customer service. Provide total customer satisfaction through handling of customer.... ... (Read more about Customer Service Executives - - Bill Junction)


Service Desk. Job Openings in Kaar Technologies for Service Desk, this job opened at 17 Feb, 2017. Service desk ticketing tool. SPOC to receive IT service requests and complaints from end-user, the complaints can be thro walk-in, e-mail, service desk... ... (Read more about Service Desk - - Kaar Technologies)


Service Desk Analyst With Ccna. Job Openings in Brahmaa Infotek for Service Desk Analyst With Ccna, this job opened at 05 Feb, 2017. Job Responsibilities include: Configure cisco routers and switches for provisioning tasks remotely as may be required to respond and resolve faults assigned ... (Read more about Service Desk Analyst With Ccna - - Brahmaa Infotek)


Support Service Desk Bangalore. Job Openings in Capgemini for Support Service Desk Bangalore, this job opened at 16 Feb, 2017. Supporting Service Desk agents by ensuring quality and trainings. Knowledge Manager provides vast knowledge to the Service Desk and help in developing the... ... (Read more about Support Service Desk Bangalore - Bangalore - Capgemini)


Customer Service Executive Assurance. Job Openings in Tata Communications for Customer Service Executive Assurance, this job opened at 14 Mar, 2017. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.... ... (Read more about Customer Service Executive Assurance - New Delhi - Tata Communications)