20 Mar

Application Analyst Sap Otc - Pune - Apmm Gsc

Position
Application Analyst Sap Otc
Company
Apmm Gsc
Location
Pune MH
Opening
20 Mar, 2017 30+ days ago

Apmm Gsc as the company that open the jobs vacancy, have some qualification and spesification especially for the Application Analyst Sap Otc jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Apmm Gsc company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

We Offer As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Key Responsibilities Job Purpose/ Summary:
As a member of the Application Support team, the Analyst will provide customer service, technical troubleshooting and resolution to internal and external parties. This position will collaborate with various IT teams and suppliers to address complex data, logical, system and process incidents and requests. The analyst is further expected to perform incident management, problem management and participate in change management and release management related activities across multiple technologies relevant for managing support & availability for applications in scope.

Key Responsibilities:
Monitor, analyse, communicate, collaborate and escalate to resolve incidents and requests for issues submitted via email, phone, ticket queues and in person Identify, propose and execute continuous improvement opportunities Secure use of uniform procedures and establishment of operational procedures Maintain and analyse various statistics Carrying out business process mapping Performing structured analysis Identifying performance efficiency barriers and proposing fixes Performing other tasks defined by manager (typically within Technical and Business Analysis) After-hours, on-call support, travel when required, performs other related duties, as assigned Who we are looking for Required Experience:
Bachelor’s or Advanced degree in IT At least 1 to 3 years of Maersk Line or related experience

Technical Skills:
Hands on SAP ECC 6,0 knowledge on core modules – ATR / P2P / OTC and familiarity with reporting tools like SAP BW 7,X. Knowledge of Shipping & Transportation domain & Finance process Working knowledge on MS-Office tools Experience working with Service Management tools like Service Now, Focal point, Quality Centre ITIL Foundation or understanding ITSM concepts is desirable Software Testing Experience working in a busy support team, preferably across multiple locations, on and off-shore. Security Mind set with relevant experience

Personal Profile:
Strong process oriented approach to work and excellent attention to detail. Ensure high level of communication with key stakeholders and internal team members Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision Excellent Written and Verbal communication skills with people at all levels across the organisation.


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