Executive - Pune - Vodafone
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" - Handle a team of 15 - 20 advisors
- Direct responsibility of People and Performance management through effective audit and coaching mechanism
- Attend client clibrations to drive standard policies and processes all across
- Handle customer escalations accordingly
- Maintaining high Productivity of team(s) and key key levers in control, like Absenteeism & Attrition"
NPS @ 39%
C-Sat & Resolution @ 85%
CPH @ 5.50
AHT @ 960
Absenteeism @ < 10%
Attrition @ < 3%"
Exp/Willingness to work in 24*7"
Vodafone Shared Service India
4th Floor, Marisoft Buiding - III