21 Mar

Assoc Technical Svc Spec - Kolkata - Medtronic

Assoc Technical Svc Spec
Kolkata WB
21 Mar, 2017 5 days ago

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Executive – Patient serviceswill be
responsible for delivering on the AOPs of Services business models for patient
services including MCLS (Remote Service Monitor),
Pay-for-Service and EPG (External Pacemakers) sales. He or she will be responsible for providing
world class technical services to patient on field. Primary areas of responsibility

He/She will work at various levels, from head office, back-end
customer support center and the front end of the business and will be leading

efforts oriented at:
achieving AOP for all service and EPG

promotion of products and services under various service models
to relevant stakeholders.

customer management through active feedback from customers and
running customer delight programs for products and services


of Work:
technical support required towards implant and post implant services
towards various CRHF products.
customer service requirements by maintaining contact with customers;
visiting operational environments; conducting surveys; benchmarking best
practices; analyzing information and applications.
be directly accountable for Sales of MCL units, Patient Service Contracts,
EPG AMCs and CMCs and online selling of products.
management to ensure adequate coverage of all implanting centers and
high levels of problem solving efficiency at the field level to take care
of all kind of people and system related exigencies.
MIS including patient information and review dashboards and derive actions
to improve and take corrections as applicable and needed.
Ensure sales and service effectiveness by collaborating
with the SFE team and ensuring FOJT.
Consistently needs to keep updating knowledge and skills to
learn advancement in technology.
Run promotional campaign and achieves targets set out by
the marketing team.
coordination with back end “Call Center” and patients as required.

Education and Experience -
Graduate in Science/Engineering with
having experience of 4-5 years in handling Sales and Services specifically in
technology oriented companies and having the a bility
to handle medical devices; delivery of technical services to the patients
doctors and hospitals; communicate technical/complex information both verbally
and in writing; analyze and problem solve a variety of highly technical issues;
effectively negotiate/influence others; establish and maintain effective
working relationships with internal and external personnel at all levels.

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Assoc Technical Svc Spec. Job Openings in Medtronic for Assoc Technical Svc Spec, this job opened at 21 Mar, 2017. Delivery of technical services to the patients. World class technical services to patient on field. Analyze and problem solve a variety of highly technical... ... (Read more about Assoc Technical Svc Spec - Kolkata - Medtronic)