21 Apr

Business Analyst - Mumbai - Jpmorgan Chase

Business Analyst
Jpmorgan Chase
Mumbai MH
21 Apr, 2017 7 days ago

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The Quality Analyst role within NCE Lending Services is part of the Quality Assurance team that focuses on continuous testing of judgmental lending decisions. The scope of the work performed by a Quality Analyst will include adherence to the Lending Philosophy through procedure and compliance review, the Customer experience, and decision quality. This role will work closely with all levels within Lending Operations to assess, monitor, report and mitigate credit risk.

Key Responsibilities:

  • Perform decision reviews for all types of judgmental decisions processed within Lending Services on the Corporate Liability product
  • Perform quality reviews to test adherence to established credit polices, regulations and lending philosophy
  • Perform quality evaluations on multiple roles and functions within the Corporate Liability space to include: ; Lenders, Team Leaders, Division Leaders and Support functions
  • Assist with peer interviews and side-by-sides, as needed
  • Assist and participate in Corporate Liability Lender Panel process (Lending Authority/Recertification process)
  • Analyze output from audits and be proactive in researching areas of concern by following through on analysis and making suggestions on improvements for Lending policies and processing efficiencies, as appropriate
  • Prepare monthly reporting of quality results, performance trends, observations to share with management, leadership and stakeholders
  • Provide constructive feedback and coaching regarding credit decisions and recommend improvements to enhance lending skills
  • Prepare and facilitate Lending Calibration sessions
  • Develop strong partnerships with key stakeholders, business partners while maintaining an independent view, perspective
  • Provide support for both internal and external audits
  • Action Plan ownership/support
Qualifications :
  • Minimum of 3 years judgmental Lending experience, with 1 year being Commercial Lending
  • Proven ability to communicate verbally and in writing with internal and external Customers and with various levels of management
  • Strong knowledge of all Lending Services business practices and procedures (including regulatory)
  • Demonstrated leadership skills
  • High degree of proven analytical ability
  • Self-motivated individual requiring minimal supervision including ability to manage own workload
  • Pro-active approach to problem solving
  • Strong interpersonal skills, ability to influence and maintain independent view/perspective
  • Strong organizational and multi-tasking skills with demonstrated ability to manage expectations and deliver maximum results
  • Proven ability to adapt to change and be flexible with changing priorities
  • Consumer, Business Card and Commercial Card experience
  • Competent with Microsoft Office Applications (Word, Excel, PowerPoint)
Preferred Experience:
  • Knowledge of Lending Services systems including but not limited to C3, ROWS, FWIC and Customer Assist
  • Knowledge of Federal regulations and Consumer Lending Laws affecting the processing of Cardholder Credit Requests
  • Consumer and Commercial Card Lending experience
  • Experience both Acquisitions and Portfolio Risk Review (PRR)

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