09 Feb

Employee Self Service Portal And Automation Manager - New Delhi - The Boston Consulting Group

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Join our IT Organization as a Self-Service Portal & Automation Manager, responsible for the successful planning, design, supervision and delivery of a state-of-the-art Employee Self-Service portal (ServiceNow based). Help redefine how our firm is engaging with its employees and orchestrate the delivery of the Employee-Self Service portal with stakeholders and vendors.

Job Responsibilities

  • Orchestrate Employee Self-Service Portal development for End-Users technology
  • Communicate and evangelize self-service and process automation and drive standardization and adoption across the enterprise
  • Develop and execute complex and demanding Self-Service Business cases to various senior management stakeholders and secure functional sponsorship and participation for planning, onboarding, piloting and rollout phases
  • Design “Easy to use”/”Intuitive” automation functionalities which enable end-users to consume IT and Non-IT capabilities and services with ease and efficiency within an omni-channel delivery framework
  • Analyze and identifies IT Service automation and process improvement opportunities
  • Identify opportunities for improving business processes in partnership with process / service owners
  • Communicate and align with several stakeholders to leverage synergies in design, architecture and implementation of self-service portal capabilities across the enterprise
  • Obtains buy-in from service owners and end-users on proposed new business processes or changes to existing ones
  • Prepares and communicates regular progress status reports with project stakeholders and service owners
  • Reviews and evaluates project deliverables and timelines including contractor and team performance, scans market for innovation and best practice capabilities

Basic Job Requirements
  • Proven track record of implementing and running complex Employee Self Service Portals
  • Excellent communication and negotiation skills coupled with strong business acumen
  • Experience in Web UI, JavaScript, and other core ServiceNow Platform technologies
  • Thrives in a matrix organisation with a multitude of stakeholders and a global footprint
  • Strong personal commitment to quality and excellence
  • ​5+ years of Employer Self Service / eHR portal experience preferred, but will also accept candidates with equivalent level of knowledge and experience
  • College degree in Computer Science or related field
  • Strong interpersonal communication skills

Key Competencies
  • Passion for performance (driven, effective, result oriented)
  • Outstanding leadership capabilities
  • Ability to drive and manage profound change
  • Ability to work independently, exercising sound judgment and initiative
  • Willingness to work with teams across different time zones
  • Ability to respect all BCG information as personal and confidential
  • Fluency in English
  • Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and culture.
  • Experience working successfully within a complex matrix structured organization is essential.
  • It is necessary to have the ability to understand and manage complex reporting relationships and incorporate multiple labor laws and cultures.

Non-discrimination Statement

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