21 Feb

Tech Support Analyst - - Capgemini

Position
Tech Support Analyst
Company
Capgemini
Location
KA
Opening
21 Feb, 2017 30+ days ago

Capgemini as the company that open the jobs vacancy, have some qualification and spesification especially for the Tech Support Analyst jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Capgemini company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Short Description

Experience: 10+ years (IT infrastructure services)

R&R

  • The Ops manager will be accountable for delivering the run services for a client or a specific set of clients
  • Should maintain a healthy working relation with all stakeholders (internal and external)
  • Able to articulate effectively and manage and set expectations across applicable areas
  • Responsible for multiple service lines within the infrastructure domain
  • Should be knowledgeable on infrastructure delivery model
Delivery
  • Deliver services in accordance to SLA;• Day to day management of operational activities
  • Consistency of delivery approach and substance of support model in line with GEO and Business Unit strategy
  • Inputs on transition (build to run)
  • Ability to identify and drive operational costs and achieve efficiency gains
  • Identify areas for new work through shift left
Required Skills
  • Delivery experience in a large scale customer service (Infrastructure specific) engagements
  • Proactive in identifying issues and applying permanent solutions through continuous service improvements, six sigma/lean projects etc.
  • Excellent people management skills, negotiation skills;• Excellent communication (written & verbal)
Desired skills: • ITIL

Qualifications

Job Responsibilities

Experience: 10+ years (IT infrastructure services)

R&R
  • The Ops manager will be accountable for delivering the run services for a client or a specific set of clients
  • Should maintain a healthy working relation with all stakeholders (internal and external)
  • Able to articulate effectively and manage and set expectations across applicable areas
  • Responsible for multiple service lines within the infrastructure domain
  • Should be knowledgeable on infrastructure delivery model
Delivery
  • Deliver services in accordance to SLA
  • Day to day management of operational activities
  • Consistency of delivery approach and substance of support model in line with GEO and Business Unit strategy
  • Inputs on transition (build to run)
  • Ability to identify and drive operational costs and achieve efficiency gains
  • Identify areas for new work through shift left
Required Skills
  • Delivery experience in a large scale customer service (Infrastructure specific) engagements
  • Proactive in identifying issues and applying permanent solutions through continuous service improvements, six sigma/lean projects etc.
  • Excellent people management skills, negotiation skills
  • Excellent communication (written & verbal)
  • Team player, collaboration and ability to understand unspoken needs
  • Leadership skills and crisis management ability
Desired skills
  • ITIL
  • Six Sigma
  • Lean
Additional: Valid Passport/Flexible to mobility/Willingness to work per client work hours


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