27 Feb

Account Manager - Chennai - Amazon Chennai Dev Ctr

Position
Account Manager
Company
Amazon Chennai Dev Ctr
Location
Chennai TN
Opening
27 Feb, 2017 30+ days ago

Amazon Chennai Dev Ctr as the company that open the jobs vacancy, have some qualification and spesification especially for the Account Manager jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Amazon Chennai Dev Ctr company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Vendor Success Program (VSP) – Account Manager (L4)
About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role
Account Management
As an Account Manager as part of Vendor Success Program (VSP) of Retail Systems, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon VSP vendors. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will interface internally with leaders of our ACEs and Vendor Services teams and product organizations and will be responsible for all aspects of the VSP vendor’s business with Amazon. The role will also include liaising with internal teams to provide oversight, integrating with vendors on strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business as well as acting as a vendor advocate influencing product and seller feature roadmap. While this is not a people manager role, you will be responsible for the team deliverables and developing and grooming talent within the team.
Responsibilities Include
Ø Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
Ø Managing the vendor relationship by championing the vendor’s needs at Amazon.
Ø Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
Ø Build and execute on a strategic account plan that delivers on key business opportunities for the vendors and Amazon.
Ø Work with vendors to improve operational aspects of their business in providing a great consumer experience.
Ø Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience.
Ø Provide thought leadership around planning, roadmaps and execution
Ø Establish long term partnerships with key vendor partners for the group of vendors handled
Ø Support the launches of new programs, categories and features.

Basic Qualifications Basic Qualifications and Skills Required
Ø An understanding of and passion for e-commerce.
Ø Work experience is preferred (5+ years). Relevant experience in Operations with exposure to Sales, post sales and Business Development in managing B2B Business accounts will be an added advantage.
Ø Proven analytical skills and demonstrated ability to manage the business “by the numbers”.
Ø Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented.
Ø Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives.
Ø Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems.
Ø Ability to work in teams and ultimately focus on delivering results with high standards.
Ø Attention to detail and capability to work on multiple projects in parallel.

Preferred Qualifications Ø An understanding of and passion for e-commerce.
Ø Work experience is preferred (5+ years). Relevant experience in Operations with exposure to Sales, post sales and Business Development in managing B2B Business accounts will be an added advantage.
Ø Proven analytical skills and demonstrated ability to manage the business “by the numbers”.
Ø Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented.
Ø Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives.
Ø Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems.
Ø Ability to work in teams and ultimately focus on delivering results with high standards.
Ø Attention to detail and capability to work on multiple projects in parallel.


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